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Customer Service

Sunday - Thursday 9AM - 6PM (GMT +4)
Tel: 050 9691178 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Warranties & Returns

SAFAQATI.com

Safaqati.com has two types of warranties that apply within UAE only:

a. Safaqati Limited Warranty

Safaqati provides you with this warranty on imported products only, e.g. products that are imported directly from US, UK HK and other countries but not from local or regional dealers.

This limited warranty allows you to return the product within a year after purchase whenever a defect is detected & confirmed by our technical team. The item will be then examined. In case the defect sustains after 14 days of purchase, we will either replace it with a new one or full refund will be placed.

Fixing a product might take 2 to 8 weeks, excluding shipping time.

This warranty only covers the hardware parts of the purchased item, excluding all kinds of related accessories (e.g: charger, earphones, battery, etc…).

Should you decide to return a product, kindly make sure that all the item itself & its accessories are in the box. If, however, you have already stored some data in the product, please ensure that you have a backup, as we will not be responsible for any data loss.

Our warranty does not include fixing defects due to the following:

a. Misuse of the product g. Power surges
b. Misusing the instructions h. Connections to improper voltage supply
c. Accident i. Illegalized modification from the original state
d. Excess moisture j. Inaccurate packaging or shipping
e. Insect k. Corruption of internal data
f. Lightning

b. Manufacturer’s Warranty

As for the Manufacturer’s Warranty, it comes automatically with the product itself & it depends on each brand (Apple offers 1 year warranty, Samsung sometime offers 2 years, etc…). Please refer to the warranty guide that comes along with the product or visit the manufacture’s website for more information.

In case the product should be repaired, it has to be sent to the manufacturer, so you can ask for your warranty or service. In case the manufacturer fails to perform warranty services, we advise you to refrain from purchasing the desired item.

c. Manufacturer refurbished

An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. These items may or may not be in the original packaging. Unit may contain cosmetic imperfections.

d. B-Stock

An item that have been previously opened, returned by a customer or used as a display unit. These items are not sold as new, but are usually in good condition and are inspected before sale. These items may or may not be in the original packaging. Unit may contain cosmetic imperfections. Box contents may be incomplete.

Limited Warranty covers Manufacturer refurbished / B-Stock items with a 30-day repair only warranty, no replacement will be offered.

All promotional items (SMS Deals, Killer Deals, Fat G-Sale etc...) are NOT covered under any type of Warranty.

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