If you need to you can always Contact us, or Check our external stores here & here otherwise we’ll be back online shortly!

   

      

Customer Service

Sunday - Thursday 9AM - 6PM (GMT +4)
Tel: 050 9691178 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Conditions

SAFAQATI.com

Important: We own the total right of modifying the Terms and Conditions at any time we want. In order to avoid any misunderstanding, please make sure that you check the “Terms and Conditions” every now and then.

Welcome to our website SAFAQATI FZ-LLC, a UAE-based, Limited Liability Company. You have already registered into our website? Then you are agreeing to its Terms & Conditions; so before browsing freely onto the pages of our website, kindly make sure to read the following very carefully:

1. Your registered account (Eligibility)

To be a legal member on SAFAQATI.com, you have to create an account and must be 18 years of age or above. In case a minor was using the website, parental advisory is a must.

Make sure whenever you sign in to our website, after submitting your information, that you sign out as well when you are done browsing for products especially when using a shared computer.

You are eligible to register under one name only. Your relatives living in the same household can also create an account with the same address as yours. If, however, SAFAQATI finds out that any of the aforementioned conditions are violated, we have the total right to terminate your account without prior notice.

Thank you for abiding to the Terms & Conditions.

2. Privacy Policy:

a. Once you register on our website, none of your personal information are going to be exposed to any third party. They would only be collected by the owner of SAFAQATI.com.

b. They will be, however, exposed to our authorized distributors, when in need, and Agents/Contractors (we hire other companies, every now and then, to perform functions on our behalf).

c. In these cases only, they will have the right to access your personal info so they can perform their duties. On the other hand, they’re not authorized to see your personal info that you submitted in our database.

d. Our goal is to provide you with the best services at the best available prices. If you prefer to deal with some other postal marketing, kindly email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. .

3. Copyright

The content of this website, from pictures to audios, is the property of SAFAQATI.com or its suppliers. It is also protected by UAE and international copyright laws but shouldn’t be reproduced or used without prior notice and written permission from SAFAQATI.

4. Trademarks

The entire graphics and service names are trademarks or trade dress of SAFAQATI.com. Any other trademarks than SAFAQATI.com appearing on the website, are the property of their respective owners.

5. Limitations on Use

You are not allowed to download, edit, copy, distribute, display, reproduce, or sell any information of SAFAQATI.com's website without any written notice from us. Any violation of these rules will terminate the limited license that we have granted you.

6. Cancelling an Order

You may not cancel your order after you place it in 24 hours or receive it after 48 hours. Otherwise, you will be asked to pay an amount of 15% of the total purchased value.

To cancel your order, you must do so by mail: This email address is being protected from spambots. You need JavaScript enabled to view it. and explain to us the reason why you want to cancel your order.

If your cancellation was sent to us by mail, we will reply to your E-mail or contact you by phone and issue you an RMA (Return Materials Authorisation) number so you can track your status down and make sure that your order has been fully cancelled. If, however, the reason of cancellation was not convincing or true, we will consider it as undone and you will surely be informed.

7. Warranties & Repair

The sold products are only under the warranty of the manufacturer/distributor/supplier. In case the product should be repaired, it has to be sent to one of the aforementioned parties, or all of them, so you can ask for your warranty or service. We won’t advise you to buy from SAFAQATI.com in case the manufacturer/distributor/supplier fails to perform warranty services.

SAFAQATI.com is not responsible for damages due to the sale or usage of any product bought from our website. The liability in SAFAQATI.com is limited to the monetary value of the goods.

All promotional items (SMS Deals, Killer Deals, Fat G-Sale etc...) are NOT covered under any type of Warranty.

For more information regarding this section, please click here

8. Product Availability & Prices

We provide a good stock of products to make the delivery service faster. If the product you already ordered is out of stock, you will be notified by mail.

All products will be tagged in United Arab Emirates Dirham (AED).

Even though we try our best for the accuracy of the price, any error may occur. Therefore, you will be notified when an order takes place. Based on the new price, you will have the option of either cancel or reconfirm your order. In case we couldn’t reach you, we will consider your order as cancelled. Prices may vary from time to time but they won’t be when an order has already been made.

9. Pre-Orders/Back-Orders/Price Guarantee

We offer pre-orders for items that are in high demand before they’re released. Pre-ordering guarantees that you will receive that item on or shortly after the release date. No line-ups, no hassles.

We cannot estimate or guarantee a specific ship date. We will ship your order the moment they are available. Orders are filled first come first served.

Our pre-order-products’ prices are subject to change due to the exact date of release. Our products will be owned by you at the very lowest prices available.

In case the price of your pre-ordered product is lowered after you’ve placed your order, a refund will be made in the next 48 hours of the release date.

Back-Order. Items that are temporarily out of stock. Place a back order to get yourself at the top of the queue for a shipment once an item is in stock! We cannot estimate or guarantee a specific ship date. We will ship your order the moment they are available. Orders are filled first come first served.

ALL "BACKORDER" ORDERS ARE NOT ELIGIBLE FOR RETURN AND NOT REFUNDABLE.

10. Right to Terminate

It’s from our total right to terminate or restrict your use of our website without any prior notice whatever the reason was or was not.

SMS Deals!

To enter the draw, you must:

  • Send an SMS with your full name along with the promo code we display to 3700 (Etisalat & Du)**. Example: “Samir K I5C” (Where Samir is the first name, K is the last name and IC5 is the promo code)
  • Like us on Facebook and follow us on both Twitter and Google plus

Conditions that apply:

  • The winner will be contacted via Email or phone, as provided by the user
  • The winner must be 18+ and resident of the UAE
  • The winner must pay the promotion amount mentioned in the campaign, as well as the shipping fees
  • After registration, the user automatically agrees to the terms and conditions mentioned herein, and allows SAFAQATI to use his/her contact details for future promotions
  • The winner will receive one, and only one, of the items* mentioned on the promotion page
  • Items are not exchangeable for cash or any other promotion
  • Winners will be picked out randomly daily, weekly, monthly etc… depending on the promotion
  • User can send one or multiple SMS to increase his/her chance
  • The color of the item cannot be preselected as it will depend on the availability of the product
  • The item is not transferable to another person and must be collected by the announced winner within 5 business days. Otherwise, the offer will be cancelled.
  • Safaqati’s warranty are NOT provided to promotional items
  • The promotional items are only under the warranty of the manufacturer/distributor/supplier.
  • In case the product should be repaired, it has to be sent to one of the aforementioned parties, or all of them, to ask for your warranty or service.
  • Any recourse to courts of law is excluded
  • This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or any other social network sites. You are providing your information to SAFAQATI only.
  • I, the user, hereby grant SAFAQATI the right and permission to use pictures of me in which I may be included. It is understood that sufficient and valuable consideration is received by me (the user) by reason of the abovementioned use or publication of my statements, my image, name, or initials and that no other consideration or compensation is payable to me; and that such use or publication is made by the Grantees in reliance upon my accepting the term and conditions.

*Items are subject to change upon availability. Product images may vary from actual product appearance.
**Operators may charge you for each SMS between AED 1 to 5.

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